Policies
Refund policy
Our ebooks are digital and delivered instantly, so refunds work differently from physical goods. Here is what to expect.
Draft policy. Items marked [confirm: like this] are details the HR EBOOKS team still needs to fill in before this page is final. It is general information, not legal advice.
Last updated: [confirm: date this policy was approved]
Digital goods
When you buy an ebook, you get access straight away. Because a digital file can't be returned once it has been delivered, purchases are generally final after access is granted.
When we will refund
- You were charged more than once for the same ebook.
- The file doesn't open or download, and we can't fix it for you.
- The ebook is materially different from its description on the product page.
- You were charged in error.
Refund window
Please contact us within [confirm: refund window, e.g. number of days] of your purchase. Requests after that may not be eligible.
How to request a refund
Use the contact form and choose “Refund request”, or email [confirm: support email address]. Please include the email you bought with, the ebook title and the reason. We aim to reply within [confirm: response time].
How refunds are paid
Approved refunds go back to the original payment method. Timing depends on your bank or card provider and is usually several business days after we approve it. Refunds are processed through Whop, our payment provider.
Free ebooks
Free ebooks have no charge, so there is nothing to refund.
Your statutory rights
Nothing here limits any rights you have under the consumer law where you live. [confirm: any jurisdiction-specific withdrawal wording]